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RBFX Support

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  1. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 08/02/2017, 7:30 PM - Swing trading strategies (Part 2) - Strategies. • 09/02/2017, 9:00 PM - Practice. Strategy development in StrategyQuant RoboForex. • 10/02/2017, 7:30 PM - Day trading strategies (Part 2) - The open gap trade. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
  2. New programs from RoboForex - "Welcome 30 USD" and "Tradable Protection" Dear Clients and Partners! We’re pleased to inform you that RoboForex (CY) Ltd is launching new incentive promotions, - "Tradable Protection" and "Welcome", the conditions of which can be found on the corresponding pages of our website. • Welcome 30 USD Read the conditions • Tradable Protection Read the conditions Following our clients’ interests in minimizing possible risks and keeping their funds secure, and taking into account latest amendments in the regulatory documents of the Cyprus Securities and Exchange Commission (CySEC), the Company, in accordance with the regulator’s Circular C168 of November 30th 2016, has taken the following actions: • All Bonus programs, which motivated clients to make trading volume, have been closed. • "The increased Leverage" program is no longer valid for newly opened accounts. • Rules of providing the increased leverage to the clients, whose experience and knowledge are not enough for the leverage value they choose, have been changed. • Negative balance protection, regardless the total amount of compensation paid to the client, have been implemented. • Funds withdrawal policy has been changed according to the updated requirements. By making the above-mentioned changes in its daily activities, the Company shows intentions to comply with the European Law and follow the regulator’s orders. In case any questions arise, contact our 24/7 Live Support. Sincerely, RoboForex
  3. The team sponsored by RoboForex made the finish at the Dakar Dear Clients and Partners! We’re proud to inform you that "Starikovich-Heskes Team" (Autolife), whose official sponsor is RoboForex, successfully made the finish at "The Dakar 2017" rally on January 14th 2017. It was the first time Autolife took part in such difficult rally. Moreover, Roman Starikovich was the first representative of the republic of Cyprus at the competitions of such level. RoboForex is congratulating the pilots and their technical team on overcoming all obstructions and achieving their intended goal. We’d also like to thank all our clients, who together with us followed the team’s success and supported it. You can recollect the most impressive highlights of the race on the page of our website, which is dedicated to "Starikovich-Heskes" team. A bit later, we’re going to publish a detailed report about the event. Winners of "Road to The Dakar 2017" offer We remind you that our huge giveaway was over on December 1st 2016, and one of the clients and one of the partners of RoboForex became winners. Today, they’re ready to share their impressions and experience they got from participating in the offer and, of course, receiving the prize. Watch the video with the winners of the offer on our YouTube channel or on the offer page of our website. Sincerely, RoboForex
  4. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 25/01/2017, 7:30 PM - Swing trading strategies (Part 1) - Technical analysis. • 26/01/2017, 9:00 PM - Practice. Strategy development in StrategyQuant RoboForex. • 27/01/2017, 7:30 PM - Swing trading strategies (Part 2) - Strategies. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
  5. Introducing the updated platform for trading stocks at RoboForex Stocks Dear Clients and Partners! We’re pleased to inform you that the RoboForex Stocks project’s online platform for trading stocks at stock.roboforex.com has been updated. Among "hot" innovations are: • Completely redesigned interface It’s easier to use the platform now: trading, adding charts, viewing the account summary – any of these actions takes only two clicks. • Improved charts Many ways to place or add charts and an opportunity to add any indicator to the general list by request. • "One-Click Trading" widget and improved trading window Trade with maximum comfort and minimum time consumption. • Advanced Watchlists Use the lists with "top" stocks of the US market or create your own based on your preferences. The updated platform is available at the following address: roboforex.tradingidea.com/terminal Aren’t you familiar with RoboForex Stocks project yet? Open a free demo account and test all advantages of trading stocks by yourself: Learn more about RoboForex Stocks Sincerely, RoboForex
  6. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 18/01/2017, 1:00 PM - CopyFX: how to start? • 18/01/2017, 7:30 PM - Distinctive features (Stocks vs Forex). Pros and Cons. • 20/01/2017, 7:30 PM - How to start trading through the trading platform (Umstel). You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
  7. Welcoming the New Year with a new website design! Dear Clients and Partners! We’re glad to inform you that the official website of RoboForex group has been extensively updated. Our goal was to make the Company’s internet resource more modern, convenient, and informative by means of: • All new web design • Simple sections navigation • Updated fonts • New corporate colors Despite the updated version of our web portal is already available, we continue working to improve it: • Updated FAQ section will be available soon • In 2017, we’ll update all language versions of the Company’s official website • Functional capabilities of your Members Area will be expanded along with the interface improvement • The website’s new version, which is compatible with mobile devices, is being prepared for release We’d like to remind you that in case you have any questions relating to the website operation, you can contact our 24/7 Live Support. Sincerely, RoboForex
  8. The best over the past week 411 Traders and Investors have joined CopyFX over the last week. Sincerely, CopyFX
  9. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 11/01/2017, 1:00 PM - CopyFX: how to start? • 11/01/2017, 7:30 PM - US equity market introduction: technical analysis (Part 2). You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
  10. The best over the past week 293 Traders and Investors have joined CopyFX over the last week. Sincerely, CopyFX
  11. Support "Starikovich-Heskes Team" at "The Dakar – 2017" together with RoboForex! Dear Clients and Partners! We’re pleased to inform you that right after New Year holidays we are in for another great event, the start of "The Dakar – 2017" rally in Paraguay. On January 2nd, race teams from all over the world will start competing for "The Dakar – 2017" title. "Starikovich-Heskes Team", sponsored by RoboForex, is among them. Starting January 2nd, you will be able to follow the team’s progress in the race on the page of our website, which is dedicated to the team. The information will be available on the team’s official website as well. In conclusion, we’d like to inform you that the Company has successfully conducted "Road to The Dakar 2017" offer, and the interview with the winners will be published very soon. Information about the offer and the winners can be found on the corresponding page of our website. Only until January 31st 2017, you have an opportunity to lock in your level of the VIP program and enjoy exclusive offers for prime customers without any limitations throughout the next 11 months. Read more... We wish you happy holidays and hope to see you again in the year of 2017! Sincerely, RoboForex
  12. Changes in trading schedule Dear Clients and Partners! We’re informing you that due to the low liquidity, which is expected during the market opening on Monday January 2nd 2017, the trading schedule* will be additionally changed in the following way: • January 2nd, 2017 – trading all currency pairs, except USDRUB, starts at 10:00 AM server time (EET). Please, take into account these changes in schedule when planning your trading activity. Information about other changes in trading schedule, which was published earlier, can be found in the previous piece of news. * - This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboForex
  13. The best over the past week 381 Traders and Investors have joined CopyFX over the last week. Sincerely, CopyFX
  14. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 28/12/2016, 7:30 PM - US equity market introduction: technical analysis (Part 1). You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
  15. "VIP-Fix" offer: irreducible level of the VIP program throughout the year of 2017 Dear Clients and Partners! Only until January 31st 2017, you have an opportunity to lock in your level of the VIP program and enjoy exclusive offers for prime customers without any limitations throughout the next 11 months. Within the framework of "VIP-Fix" offer, you can lock in one of the four levels of the VIP program, which will be irreducible throughout the year. For the next 11 months, this level will not decrease regardless the amount of funds on your accounts. However, you can improve your status up to higher levels at any moment by fulfilling the necessary requirements. To lock in the irreducible level of the VIP program until the end of 2017 From December 16th 2016 to January 31st 2017, deposit your trading account with the net deposit amount*, which is corresponding to the chosen program level: The VIP program level / The net deposit amount * - The net deposit amount is the difference between the sum of all deposits and the sum of all withdrawals made during the period of the offer. The amount of the funds on the account prior to the start of the offer is not taken into account. On February 1st 2017, upon fulfilling all requirements of the program, you will lock in the chosen level and enjoy the benefits and offers of this level throughout the year of 2017. To read more about each of the program levels and the conditions of participation, visit "VIP Program" page of our website. Sincerely, RoboForex
  16. The best over the past week 385 Traders and Investors have joined CopyFX over the last week. Sincerely, CopyFX
  17. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 21/12/2016, 7:30 PM - US equity market introduction: the case for stocks trading. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
  18. Changes in trading schedule during Christmas and New Year holidays Dear Clients and Partners! We’re informing you that during Christmas and New Year holidays in European and North American countries, a lot of instruments will be traded according to the changed* schedule. Trading schedule on all metals (XAUUSD, XAUEUR, XAGUSD, XAGEUR, XPTUSD, XPDUSD): • December 26th, 2016 - no trading. • December 27th, 2016 - trading starts as usual. • January 2nd, 2017 - no trading. • January 3rd, 2017 - trading starts as usual. Trading schedule on CFD on oil (WTI, Brent) and indices (US500Cash, US30Cash, USTECHCash, DE30Cash): • December 26th, 2016 - no trading. • December 27th, 2016 - trading starts as usual. • January 2nd, 2017 - no trading. • January 3rd, 2017 - trading starts as usual. Trading schedule on CFD on the UK100Cash index: • December 23rd, 2016 - trading stops at 12:30 PM server time. • December 26th, 2016 - no trading. • December 27th, 2016 - no trading. • December 28th, 2016 - trading starts as usual. • December 30th, 2016 - trading stops at 12:30 PM server time. • January 2nd, 2017 - no trading. • January 3rd, 2017 - trading starts as usual. Trading schedule on the USDRUB pair: • From January 2nd to 6th, 2017 - no trading. • January 9th, 2017 - trading start as usual. Trading schedule on US Shares, Powershares ETFs, iShares ETFs: • December 26th, 2016 - no trading. • December 27th, 2016 - trading starts as usual. • January 2nd, 2017 - no trading. • January 3rd, 2017 - trading starts as usual. Please note, that because of significant reduction of liquidity on the market during the holidays, spreads for some trading instruments may be essentially expanded. Trading schedule on all currency pairs except USDRUB will not be changed during holidays. The pairs will be traded according to the schedule specified in the Contract Specifications section of our website. Starting January 9th 2017, all instruments will be available for trading as usual. Please, take into account these changes in schedule when planning your trading activity. * – This schedule is for informational purposes only and may be changed by the provider. Sincerely, RoboForex
  19. Upgrade of WebTrader and MobileTrader terminals Dear Clients and Partners! We're pleased to inform you about another successful result of our work to improve the Company’s WebTrader and MobileTrader trading platforms. In the latest versions of both terminals, we’ve fixed minor bugs, optimized performance, and added several new features. WebTrader RoboForex The web terminal for trading on your MT4 accounts via any browser • CFD instruments support • Color changes on the chart • More convenient operation with charts and open positions MobileTrader RoboForex The mobile application for trading on your MT4 accounts for iOS and Android • CFD instruments support • One click trading • Landscape orientation • "Always on" mode (the screen is always on when the application is launched) • Additional filters in “Closed orders” and "Bonuses" sections • Zooming the chart area with the fingers • Optimized interface of fields for choosing date and time Sincerely, RoboForex
  20. Ready to start online stocks courses at RoboForex Stocks? Dear Clients and Partners! We’re pleased to inform you that RoboForex is starting a series of educational webinars on trading American stocks at RoboForex Stocks. The topics of the introductory webinars will cover stocks trading, swing trading, day trading as well as "buy and hold" strategies. All webinars will be recorded and posted on our Youtube channel. The upcoming webinars*: • 14.12.16, Wednesday, 11:30 AM (EST) US equity market introduction - the case for stocks trading • 16.12.16, Friday, 11:30 AM (EST) US equity market introduction - best stocks to trade The webinars will be held by Serge Berger, the Head Trader and Investment Strategist for TheSteadyTrader.com. Serge Berger has been an active trader since 1998. During his career, he has been a financial analyst, dealt in fixed income instruments at JPMorgan, and was a proprietary trader in equity options and futures. Serge created his own trading methodology. By focusing on only the highest probability trading setups, Serge maximizes overall profitability and minimizes stress and volatility. * – Please note that the webinars are held only in English. Sincerely, RoboForex
  21. The best over the past week 447 Traders and Investors have joined CopyFX over the last week. Sincerely, CopyFX
  22. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 14/12/2016, 1:00 PM - CopyFX: how to start? • 14/12/2016, 7:30 PM - US equity market introduction: the case for stocks trading. • 16/12/2016, 7:30 PM - US equity market introduction: best stocks to trade. You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
  23. The best over the past week 432 Traders and Investors have joined CopyFX over the last week. Sincerely, CopyFX
  24. Results of "Road to The Dakar 2017" offer Dear Clients and Partners! We’re pleased to inform you that yesterday, on December 1st 2016, we defined the prize number and, at the same time, the winners of "Road to The Dakar 2017" offer. We sincerely congratulate the winners and would like to thank all our clients, who participated in the offer. The offer statistics: • 526 participants • 1,595 coupons • 397 traders • 138 partners The "Dakar 2017" rally will start on January 2nd 2017 in Paraguay, so don’t miss the beginning! We remind you that RoboForex is an official sponsor of "Starikovich-Heskes Team". To read more information about the team, visit "Sponsorship" page of our website. Sincerely, RoboForex
  25. RoboForex webinars during the next week Dear traders! The RoboForex Company is offering you to improve your knowledge about Forex market and take part in our webinars that are specially intended for this purpose. Our online webinars are waiting for all those who want to become a market specialist and learn more about trading at Forex market. Join us! The following topic will be discussed during our webinar in the nearest future: • 07/12/2016, 1:00 PM - CopyFX: how to start? You can register and find more detailed information on the topics and webinars schedule in "RoboForex Webinars" section of our website. Sincerely, RoboForex
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