Hello everyone. All feedback is taken very seriously since it goes a long way to help improve our processes and customer service in general. Please note that we are regulated by various jurisdictions and take the safety and security of our clients' funds and identity very seriously. We have more than 10 years of experience and over 4 million clients and have gained a strong reputation of being a trustworthy and transparent broker. We do our best to address any and all issues our clients face. Since we follow strict regulations when it comes to payment processing, we always do our best to facilitate all our clients' requests. If there are further issues, you can always get in touch with us directly and we will do our best to solve it for you.