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FAQ - GENERAL QUSTION



I want to fund my account with a credit card and have been asked to provide a CVC2/CVV2 code. What is it?

The Card Verification Code (CVC2) or Card Verification Value (CVV2) is a  three-digit number unique to your credit card. You can find it at the  end of the card number on the signature panel of your card.

How long does it take to withdraw funds from my personal account?

The speed of a funds transfer out of your Money Box will depend on your choice of payment system. The following is a guideline:

• Skrill - 6 hours*
• Neteller, FasaPay - 24 hours*
• WebMoney, Yandex Money, Qiwi - 3 working hours*
• Debit and credit cards - during the workday*
• Internet bank transfers - during the workday.*
• Standard bank transfer - 2 to 5 working days

*If any technical problems occur, transfers could take up to 24 hours.

Is it possible to make withdrawals from the account of a third party?

No. Funds transfers to and from third parties are not permitted.

The restriction on the transfer of funds to third parties is a key  part of the measures we take against money laundering. This is based on  the decision of the International Financial Action Group against Money  Laundering (FATF English. Financial Action Task Force on Money  Laundering, FATF), established to coordinate international efforts to  fight  money laundering in 1989, at the summit of the 'Big Seven' in  Paris, France.
 

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TenkoFx advantage for Trader/Manager/Investor

  • Don't know where to start? We'll show you! -- Training videos for Forex beginners.
  • Sign up for our Verified PAMM Trader service. --- Attract more investors!
  • Do it your way! -- Manage funds through a unique PAMM account platform.
  • Invite your friend, get $10 and win $5,000. -- Guaranteed bonus up to $500 a month for every participant.
  • Open a PAMM account with TenkoFX for the chance to manage up to $100,000
  • Be more than a trader, be a TenkoTrader! ( 30% Deposit bonus )
  • Take Survey 5 USD



open trading account


Perfect your skills on a demo account, or proceed straight to real trading


 

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BECOME INVESTOR IN TENKOFX



Consider some of the following guidelines :

  • What is the minimum investment amount?


Each PAMM manager sets the minimum investment amount on their account. You can check this parameter in the PAMM account's profile before making your investment.

  • How soon will my investment appear in the manager's account after I make an application to invest?


Your investment will be credited instantly.

  • Can I withdraw profit and my initial investment amount without liquidating my investment?


You have the right to withdraw your profits and the initial sum from the investment, as long as you leave the minimum sum (as set by the PAMM manager) in the manager's account.

Example: you have invested $100 in a PAMM account. The minimum investment amount is $10. Your investment is now valued at $150, so you can withdraw $140.

  • Do I pay the Fees Of Performance Manager when a loss ?


No performance fee is payable to the manager in the event of an unsuccessful trading period.

For a complete illustration of how the performance of investments in TenkoFx Please open the following link
 

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Comparative table



This table contains full details of our trading accounts and demonstrates the differences and advantages of each type of account.

Traders seeking the most secure, accessible and responsive trading conditions always choose TenkoFX. We provide constant, split-second access to the markets via world-class trading platforms cTrader and MetaTrader, and with mobile apps that enable trading though your smart phone, tablet or other mobile device, from anywhere in the world, you will never miss an opportunity to make a successful trade.

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TenkoFX is delighted to announce our unique "Be more than a trader, be a TenkoTrader!" promotion. The terms of the promotion are very straightforward – simply deposit funds into your account, and TenkoFX will add a 30% deposit bonus. The minimum qualifying amount is 10 USD. Bonuses will be accounted for in the calculation of Margin Call and Stop Out levels.
 

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Comparative table



This table contains full details of our trading accounts and demonstrates the differences and advantages of each type of account.

Traders seeking the most secure, accessible and responsive trading conditions always choose TenkoFX. We provide constant, split-second access to the markets via world-class trading platforms cTrader and MetaTrader, and with mobile apps that enable trading though your smart phone, tablet or other mobile device, from anywhere in the world, you will never miss an opportunity to make a successful trade.

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TenkoFX is delighted to announce our unique "Be more than a trader, be a TenkoTrader!" promotion. The terms of the promotion are very straightforward – simply deposit funds into your account, and TenkoFX will add a 30% deposit bonus. The minimum qualifying amount is 10 USD. Bonuses will be accounted for in the calculation of Margin Call and Stop Out levels.
 

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The road to success has never been easier - add funds to your account and we'll add even more!



Dear clients and partners

TenkoFX is delighted to announce our unique "Be more than a trader, be a TenkoTrader!"" promotion. The terms of the promotion are very straightforward – simply deposit funds into your account, and TenkoFX will add a 30% deposit bonus. There’s no minimum qualifying amount - even if you add just $1 dollar to your account, you'll get 30% from us!

To receive your bonus under this "Be more than a trader, be a TenkoTrader!"" promotion, just follow three simple steps:

1. Register and open a trading account with TenkoFX

2. Deposit at least $1 USD into your account

3. Get your bonus!Learn more about the amazing "Be more than a trader, be a TenkoTrader!" promotion on the " promotions page..

Don’t delay! Start earning with TenkoFX before you even start trading!

Best regards

TenkoFX

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Take our quick survey and we’ll add $5 to your account



Plus Be more than a trader, be a TenkoTrader



The Survei is available from your TenkoDESK workspace and will only take you 5 minutes. This is your opportunity to share your opinion about our company and your personal Forex trading experiences. The survey will help us to serve you better and improve the quality of our work.

TenkoFX is delighted to announce our unique "Be more than a trader, be a TenkoTrader!" promotion. The terms of the promotion are very straightforward – simply deposit funds into your account, and TenkoFX will add a 30% deposit bonus. The minimum qualifying amount is 10 USD.

To receive your bonus under this "Be more than a trader, be a TenkoTrader!" promotion, just follow three simple steps:

1. Register personal TenkoDESK account
2. Deposit at least $10 USD into your trading account
3. Confirm your participation in the bonus program

Why choose TenkoFX?

  •     STP technology eliminates broker involvement in your transactions!
  •     Second level pricing – we work only with major liquidity suppliers.
  •     Wide range of tools, dozens of currency pairs, metal and futures trading.
  •     MetaTrader 4 trading platform with a wide range of settings, easy to use interface and tools for analysis.
  •     Training materials for both beginner and experienced traders.

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THE ADVANTAGES OF BECOMING A TENKOFX AGENT



To become an Agent of our company, register via TenkoDESK and verify your account. You will find detailed information about your partners and clients in the partner sections of your TenkoDESK dashboard.

EXAMPLE OF INCOME GENERATION UNDER THE AGENT PROGRAM



 

AS AN AGENT YOU HAVE ATTRACTED 10 CLIENTS. EACH OPENS A STANDARD (MT4) TYPE ACCOUNT, WITH A DEPOSIT OF $1,000 USD.

Let’s assume that your clients jointly generate transactions to the volume of 100 lots (10-15 transactions each) on the EURUSD pair in a month. In this case the trading volume of your portfolio would be $13,625,000 USD (with EURUSD rate at 1.3625). With an Agent’s commission of $30 per $1m USD your income would equal $340 USD per month.


The Agent’s commission depends on the trading volume of clients attracted:

Less than 200 mln USD / month
  • Standard (MT4) account 25 USD
  • ECN account  8 USD


More than200 mln USD / month

  • bonus +20 %




 

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Open a PAMM account with TenkoFX for the chance to manage up to $100,000




clients and partners

TenkoFX offers a unique opportunity to managing traders.

If you open a PAMM account with TenkoFX before July 1, 2014, you will receive up to $100,000 for management.

A PAMM account from TenkoFX is a secure and easy platform which provides ideal conditions for managing traders.

  • Easy way to attract investment
  • Minimum start-up capital of $500
  • Flexible offer terms and management
  • Automatic payment of profits
  • Notifications by e-mail or SMS
  • Highly visible PAMM rating to promote your skills



The funds provided for management by TenkoFX may not be withdrawn, but the profit may be withdrawn without restrictions.

To qualify for this promotion you must have a real account with any brokerage firm which fulfils the following requirements:

  • A minimum amount of $1000 funds must have been transferred into the account.
  • The account history must cover at least three months.
  • The profit must be at least 5% of the total amount of money transferred to the account.
  • The leverage must not exceed 1:200.
  • The drawdown must not exceed 30%.
  • Your account statement must be published on http://www.myfxbook.com/, fully verified and confirmed. All history and data must be available.



Terms and conditions of the promotion see on page "Open a PAMM account with TenkoFX for the chance to manage up to $100,000".

Best regards

TenkoFX
 

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Forex & CFD with TenkoFX



TenkoFX provides access to the Forex and CFD commodities markets. Our purpose is to provide maximum services to meet the needs of our customers. The company is running a mixed model of ECN and Market Maker order handling. Our business is transparent, clear and strictly regulated. Our purpose is to derive profit and help our customers to do the same.

Your success is our success

TenkoFX generates profit from commissions and spread, which are the only operating costs of a trader working with our company. Our priority is your profitable trading, which increases our total turnover and consequently our profit. We are continually investing in new projects designed to develop our services, create innovative tools and expand your trading opportunities. We are committed to providing our customers with full and up-to-date information, as well as comprehensive useful and quality support, to help establish confidential and long-term relationships between brokers and traders.

Fully licenced for your assurance

TenkoFX holds an international standard licence of as an NZ FSP (New Zealand Financial Services Provider), issued by the regulatory authorities of New Zealand. In the world of finance New Zealand has reliable reputation and is in the top 20 countries in terms of economic development. It ranks first as the world's least corrupt country and third for its business climate. When you work with TenkoFX you are assured that your financial interests are protected not only by your broker, represented by TenkoFX, but also by the regulating financial institutions of New Zealand. In addition to our NZ FSP licence, TenkoFX has a full-service office in New Zealand with highly competent staff, so you can trade with confidence and make profit in the foreign exchange market.


What are the advantages possessed by TenkoFx in ECN accounts



An account with ECN technology delivers a Level I price feed from liquidity providers and access to inter-bank liquidity, with fast order handling and no price requotes, but possible price slippage.

How many commissions and spreads offered by TenkoFx than others

4 USD per 1 Lot , 0.4 USD per 0.1 lot

What is the minimum deposit to open an account ECN

100 USD

Where quote obtained by TenkoFx

LMAX is an outstanding agency broker that combines liquidity from the best Forex banks and largest ECNs. LMAX delivers major advantages including low spreads, no restrictions on trading strategies and access to multiple trading tools.

TOPFX Our partner TOPFX offers flexible liquidity solutions based on clients’ demands. Due to the high liquidity and exceptional order handling speed they offer, our clients always get narrow spreads and almost instantaneous performance of their orders

Please compare with other
 

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How to Deposit / Withdraw using WebMoney in TenkoFx



To make a deposit in TenkoFx using WebMoney, you should use the second option is to Z145408160990



Order of bank payment from Z - purse

To make a payment:

  • If it's the first time you make the payment: Enter payment requisites.
  • If you have already made payment : Choose a payment template from the list in the history.
  • Enter the amount to be sent to the bank.
  • Read and accept the Agreement.
  • After the requisites of payment are checked you will receive a message about its acceptance or declining to your WebMoney Keeper. If the payment is accepted you will receive invoice.
  • Pay the invoice for bank transfer from your Z - purse. Your will receive the invoice within 1-2 minutes. After that it must be paid within 24 hours.

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The new Rebate System is one of the most practical and efficient marketing tools available to partners, allowing them to offer customised incentives to attract new clients. And the system is fully automated so it works instantly and seamlessly - once you set it up, you won’t have to waste any time monitoring or overseeing the payments.


 
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Take our quick survey and we’ll add $5 to your account



The Survei is available from your TenkoDESK workspace and will only take you 5 minutes. This is your opportunity to share your opinion about our company and your personal Forex trading experiences. The survey will help us to serve you better and improve the quality of our work.

The survey is available for verified accounts only. You will automatically receive 5 USD into your Money Box after completing the survey. You can withdraw this amount after 30 days and a minimum of 0.5 lot trading.

Note : 5 USD bonus take the survey is not a no deposit bonus. The bonus can be used to trade if you deposit a minimum of 5 USD. The minimum deposit to open an account in TenkoFx is 10 USD

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AutoTrade with Myfxbook on TenkoFX



TenkoFX is pleased to introduce our new AutoTrade service, which is now available to all TenkoFX clients. This new service allows you to copy transactions direct to your trading account.

To take advantage of this great new service simply connect your MyFXBook profile to your TenkoFX MetaTrader 4 platform and select the system or signal providers you would like to copy.

The AutoTrade service will help you expand your trading experience and increase the profitability of your trades by copying the systems of successful traders.

Here’s some of the advantages of AutoTrade:

  • Copy signals direct from an exclusive pool of traders
  • Trade with complete control and absolute transparency
  • Manage all your trades using a single interface
  • Trade professionally with just a few clicks
  • The AutoTrade system has a strict signal provider selection process based on real account statistics
  • Trade multiple products with just one login
  • Get precise stats for quick analysis and improvement of your performance



To get started, just follow these 3 simple steps:

  • Add USD 1,000+ to your MT4 Standard account.
  • Connect your TenkoFX trading account to your account on MyFxBook.
  • Select the trading system you would like to copy.



Best regards

TenkoFX

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First stage of the ‘Invite Your Friend, Get $10 and Win $5,000’ promotion  extended


 
Dear clients and partners

We regret to announce that the first stage of the ‘Invite Your Friend, Get $10 and Win $5,000’ promotion has been extended, as the minimum number of  participants for this stage has not yet been reached.

TenkoFX apologizes for the delay in the draw and extends our thanks to  our partners who have already taken part in this promotion. As  compensation for the delay we have decided to offer a small bonus to  existing participants.  

All partners who have taken part in the promotion will receive $15 into  their accounts for  each client acquired through the promotion,  provided they have made at least 2 lots of trading volume.

If you haven't yet taken part in this promotion, the terms and conditions are below:

  • Invite your friend to join TenkoFX and get $10 in your personal  account  for every new customer you attract. (Each new client must trade  at  least 2 lots to qualify. The maximum number of invitations per month  is  50).Every client you attract increases your chances to win a cash prize in one of the promotional prize draws.
  • As a participant in the campaign you’ll automatically join our Agent partnership program   which means you’ll be able to earn ongoing income in the form of   commissions on every transaction made by the clients you attract.
  • Share details of the campaign on your social network accounts and get an extra chance to win $5,000 (in a random draw).
  • The total prize money for this campaign is USD 60 000.The draw   consists of four rounds, each of which will last for three months and   will have a total prize fund of USD 15000.


 
Best regards
TenkoFX
 

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Want to Invest as well as a PAMM Manager

Tenko FX provide this facility for you



 

Advantages of Being PAMM Manager
  • Your performance is the best indicator of your professional skills and your results will be showcased in the PAMM rating system. The better your performance, the higher your PAMM rating will be. Top-rated managers attract high investor interest, which is ultimately reflected by cash inflows.
  • Set up investment terms to manage the in and out cash flows of your investors. Target a specific client base or attract desirable investors by tailoring the terms of your Investment Offer.
  • As a PAMM manager you can start trading with as little as $500 in your account. You will earn profits on your own investment, plus commissions on any profits you make for investors in your account.
  • We understand that your trading skills are a valuable asset. TenkoDESK allows you to manage the disclosure of information about your activities, to prevent other traders from copying your transactions. We strongly recommend post-execution disclosure for transparency purposes.


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Traders seeking the most secure, accessible and responsive trading conditions always choose TenkoFX. We provide constant, split-second access to the markets via world-class trading platform MetaTrader, and with mobile apps that enable trading though your smart phone, tablet or other mobile device, from anywhere in the world, you will never miss an opportunity to make a successful trade.

2014-08-22_222545_zpsc7a1a762.jpg


 

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SOURCE OF REVENUE



As a TenkoFX partner you will be remunerated with commissions based on the trading volume generated by your clients. Each transaction executed by one of your clients is a source of revenue for you. Trading volume commission is credited to your account on a weekly basis. The level of compensation is quoted in US dollars per $1mln USD traded and depends on the partnership program you join.

COMMISSION CALCULATION

The calculation of the commission per individual transaction depends on several factors:

1. Your current commission level (based on your partnership status)
2. The instrument being traded
3. The size of the transaction (in lots, check contract specification)
4. The current price of the asset / instrument

The examples below are based on the assumption of participation in the Introducing Broker program, with the status of Promo Master.

Currencies (FX major)

  • Ex 1: Let’s assume that a partner brings in a client with 500 USD balance.
  • The client executes 10 transactions each 1 lot EURUSD.
  • 1 lot EURUSD = 100 000 EUR (136 250 USD) (with EURUSD rate = 1.3625)
  • To execute a trade of 1 lot on EURUSD with a leverage of 1:500 a margin of 272 USD would be required.
  • Trading Volume = 1 362 500 USD ( = 10 trnx * 100 000 EUR * 1.3625)
  • Partner’s commission = 81.75 USD ( = 1 362 500 / 1 000 000 * 60 USD)
  • FX major commission for Promo Master status = 60 USD per 1 mln USD



Currencies (FX minor)

  • Ex 2: Let’s assume that a partner brings in a client with 500 USD balance.
  • The client executes 10 transactions each 1 lot GBPCAD.
  • 1 lot GBPCAD = 100 000 GBP (168 000 USD) (with GBPUSD rate = 1.6800)
  • To execute a trade of 1 lot on GBPCAD with a leverage of 1:500 a margin of 336 USD would be required.
  • Trading Volume = 1 680 000 USD ( = 10 trnx * 100 000 GBP * 1.6800)
  • Partner’s commission = 134.4 USD ( = 1 680 000 / 1 000 000 * 80 USD)
  • FX minor commission for Promo Master status = 80 USD per 1 mln USD



Metals (Gold)

  • Ex 3: Let’s assume that a partner brings in a client with 500 USD balance.
  • The client executes 10 transactions each 0.5 lot XAUUSD (Gold).
  • 0.5 lot XAUUSD = 50 contracts (62 682 USD) (with XAUUSD rate = 1253.65)
  • To execute a trade of 0.5 lot on XAUUSD with a leverage of 1:200 a margin of 313 USD would be required.
  • Trading Volume = 626 825 USD ( = 10 trnx * 50 contracts * 1253.65)
  • Partner’s commission = 125.36 USD ( = 626 825 / 1 000 000 * 200 USD)
  • Metals commission = 200 USD per 1 mln USD



TenkoFX pays fixed commission per 1 mln of trading volume. The table below illustrates payable commissions depending on the instruments that are being traded and partner’s status. A partner can hold a status of Specialist, Promo Master, or Sales Leader depending on the trading volume generated by the partner’s clients.

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REVIEW OF TENKOFX TRADING PLATFORMS



TENKOFX OFFERS YOU THE WORLD’S BEST AND MOST RELIABLE TRADING PLATFORMS, PREFERRED BY THE MAJORITY OF FOREX TRADERS. EACH OF OUR TRADING PLATFORMS DELIVERS AN EASY AND SECURE TRADING ENVIRONMENT, SUPPORTED BY AN EXTENSIVE ANALYTICAL TOOLKIT.

MetaTrader 4 is undoubtedly the most popular retail trading platform, chosen by Forex traders all over the world.





 

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Dear clients and partners

At TenkoFX we are constantly developing our services as we strive to meet the needs of all our clients. We are pleased to announce the launch of the new Farsi version of our website.

The Farsi version of our website will help even more clients receive all the information they need in their first language, making it even easier to trade profitably in the Forex markets.

We are sure that the new version of the website will become a valuable gateway between TenkoFX and our Farsi clients, facilitating profitable long-term relationships.

Best regards

TenkoFX

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Withdrawal commissions reviewed



Dear customers,

We believe it is important for all our clients to be aware that money transfer systems charge TenkoFX fees for each incoming and outgoing transfer you initiate.

Account funding options like Skrill, Neteller or Credit/Debit card processing cost the company at least 3.5%. Withdrawals also incur significant transaction costs.

A quick glance at our Deposit & Withdrawal terms clearly shows that up until now, our company has covered these costs for our clients – partially or in full. We consider it important to convey this message to our customers, to ensure that this service is appreciated.

Unfortunately this practice of covering 100% of costs related to money transfers hampers the effectiveness of our business. It has therefore been decided that a cost sharing policy will be adopted going forward. Effective from the 10th of September TenkoFX will allow for 2 free money withdrawals within any 30 day period. If more than two withdrawals are made within 30 days, the costs of additional withdrawals will be transferred on to the client.

For full details please check the Deposit & Withdrawal terms with the Trader sections of the website. We appreciate your understanding regarding this necessary change and ask you to please avoid unnecessary recurrent in and out payments. It is our priority to run an efficient and cost-effective business, which ultimately supports our competitive trading terms for the benefit of our traders.

Kind regards,

TenkoFX Financial Department

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The PAMM system from TenkoFX has never been so available!



Dear clients and partners

TenkoFX is delighted to announce that we have reduced the minimum investment amount required to open a PAMM trading account from $500 to $100. Thanks to this fivefold decrease, participation in the PAMM service is now more accessible than ever. Now all our clients have the opportunity to test their skills as a PAMM trading manager.

At TenkoFX we pay the uttermost attention to the development and improvement of our unique services, making them more effective and available as a source of additional income for our clients.

Best regards

TenkoFX.

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WHY CHOOSE TENKOFX?

  • STP technology eliminates broker involvement in your transactions!
  • Second level pricing – we work only with major liquidity suppliers.
  • Wide range of tools, dozens of currency pairs, metal and futures trading.
  • MetaTrader 4 trading platform with a wide range of settings, easy to use interface and tools for analysis.
  • Training materials for both beginner and experienced traders.



TERMS & CONDITIONS OF THE PROMOTION:

Bonus money does serve as additional margin against Margin Call and Stop Out trigger. However, the bonus will be cancelled and all positions closed when the Balance (not Equity) falls below the total currently active bonus amount.

Each transaction has to satisfy the following criteria:
a. Only closed transactions count
b. Trade has been on the market longer than 60 seconds.
c. The difference between the open and close price is bigger than MTP requirement for respective instrument as per the table.

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How can I make a profit from doing business with TenkoFX?



There are several ways to earn money using our services. You can participate as:

• a trader - personally make deals in the market and earn profit from your trades
• an investor - choose an experienced manager to invest your capital and receive a share of the gains from their trades
• a manager - accept investments and receive a share of the profits on the trades you make for your clients
• a partner - attract customers and receive a percentage commission on their deals

What is the minimum amount I can invest?

The minimum deposit you will need to make depends on the type of account you open:
• MT4 Standard - $10
• MT4 Cent Standard - $10
• MT4 ECN - $200
• PAMM ECN - $100

Will the spread on my trades be fixed or floating?

The type of spread depends on the type of account you open:

• Standard (MT4) - fixed spread
• Cent (MT4) - fixed spread
• ECN (MT4) - floating spread
 

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NOTES:
1 Processing time: the time that it takes to credit the amount received to your Money Box. "instant" means fully automated processing without any interventions / reviews by the manager.

Processing time: Mon - Fri (9:00 am to 9:00 pm, GMT+4). Our Financial Department guarantees the processing of withdrawal applications submitted within the specified time frame. The delivery of funds to your bank account will depend on your chosen transfer method.
2 To initiate funds transfer from this page you have to be logged into your TenkoDESK workplace.
3 Ruble transfers could arrive within 1 day, if you initiate the transfer with your bank before 12:00 a.m. Bank wire transfers in other currencies could take 2 to 5 days to arrive.
4 You pay the sender's commission, if this charged by the transfer system you select.
5 Individual limits apply
6 This type of transfer is not available for the following countries: Yemen, Uzbekistan, Uganda, Chad, Syria, Sudan, Palestinian Territory, Pakistan, Philippines, Nigeria, Niger, Libya, Lebanon, Iran, Iraq, Indonesia, Ghana, Ethiopia, Eritrea, Algeria, Congo, DRC, Afghanistan.
 

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