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What should you do when you can’t solve the faucet’s CAPTCHA?

The BTC faucet uses up-to-date protection against automatic bots. BestChange.com users face this check on a regular basis.

Typical challenges and ways to solve them:

● Some users can make a mistake in understanding the captcha’s task. For example, to solve it, you may need to select all the images with house numbers and press “Confirm” only after that. 
● It also may happen that the browser gets out of date; in this case, you have to try another one. Бывает так, что браузер устаревает, в таком случае стоит попробовать
● Browser applications may interfere with the captcha’s work. You can try to temporarily switch them off or using another browser. This should help you.
● Cookie fails can pose difficulty. Try to clean up your cash files.

If you haven’t found the solution with a captcha, please send us a screenshot or a video of the problem. After that, the technical team will look deeper into your case and do its best to solve it. Good luck!

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What is KYC/AML?

Due to the anonymity and irreversibility of transactions, cryptocurrency is considered a convenient tool for committing illegal acts. To combat this, AML provisions against money laundering have been developed, with their help, suspicious activities are tracked. The practice Know Your Customer, or KYC is a particular case of AML. It presupposes collection of personal data from the user and check of their due diligence.

This is how the measures against money laundering work on cryptocurrency platforms:

● Identification of suspicious activity (for example, large deposits/withdrawals of funds).

● Suspension of the account and conducting an investigation.

● Transferring the data to the law-enforcing authorities if the violation is confirmed.

 Do you need to pass KYC in crypto exchangers? As a rule, you don’t. Exchangers are not so often subject to attention of regulators as cryptocurrency exchangers with billions of dollars daily turnover. Really large amounts are seldom exchanged through exchangers. That’s why the requirements are much softer. The user has lots of advantages because of it, including higher anonymity and lack of extra actions that take time.

For already 16 years, BestChange has been helping users select the best exchangers in the market. If any service requires identity confirmation, you will see the corresponding mark next to its name.

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Why are there exchangers younger than six months on the monitor’s website?

Although the rules for adding new exchangers to BestChange.com state that the service must be working for at least six months, sometimes you can find “young” services there.

They get listed in the monitor if the following conditions are met:

● if an owner of a significant internet project, for example, cryptocurrency exchange,p2p platform, or a large-scale mining company recommends the exchanger; 

● If another exchanger that smoothly works in the BestChange monitor for over a year and has a solid partner reputation vouches for this exchanger.

We attach great significance to reputation and meticulously select exchangers. If the exchanger has been working for less than six months and has been added to the platform, it means that it has passed a thorough check by experts and is reliable.

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Have you ever thought what the order processing speed depends on?

The answer is very easy: the main factor is the format of processing orders. It can be manual, automatic, and semi-automatic.

· Manual. Every order is checked by the operator, after which the employee transfers the funds to the specified details. Depending on the workload of operators, the processing speed can vary from 20 minutes to a day.

· Semi-automatic. Here all checks are done automatically, but the decision remains after the operator. Delays are minimal, and most often happen on the side of banks and blockchains.

· Automatic. Auto. Works according to templates, thanks to which exchanges are made instantly and in a few clicks. Most often such exchanges allow exchanging different tokens between each other, and the role of operators is to provide support to users. It is the fastest option.

In our listing, there are different exchangers. The information about the work format is specified in the round mark next to the name.

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What to do if you fail to find the currency you need?

BestChange.com adds only the most popular currencies to the list for user convenience.
 
If you fail to find some certain coin, it means that it does not have sufficient demand from users and that there are no exchangers in the monitor that exchange this coin.

If you are interested in a specific direction, we recommend tracing it as we often add new currencies.

You can also suggest adding new currencies on your own through the contact form —
 https://www.bestchange.com/contacts.html

We will check if it is possible to add it and reply.

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How to quickly learn official rates for exchanging currencies? 

Easy-peasy! On the bottom of BestChange’s every page you can find a link to the currency converter – https://www.bestchange.com/converter/. If you click on it, you’ll land on the website’s special section where you will be able to convert any currency, and find out its average rate on the market.

Rate indices are regularly updated from official sources — large exchanges and banks. And if it is possible to directly exchange the currencies selected for conversion, the website will automatically suggest options for an exchange to you.

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Ranking rate and exchange rate are important notions when working with cryptocurrency and fiat currency exchanges

On the BestChange website, to determine the place in the ranking of exchangers, a special exchange rate is used. This rate was created to ensure an honest and just ranking of exchangers, considering the individual features of each exchanger.

How is the ranking rate calculated?
Everything starts with determining the minimal exchange amount. Here, the minimal amount of $300 is used or its equivalent in other currencies. Also, the maximal exchange amount offered by an exchanger is taken into account, as well as the reserves the exchange has for this specific exchange direction.

First, the average exchange amount is determined. It will be used for further calculation. The base exchange rate is then applied to this average amount, as well as additional fees set by the exchanger. This value is divided by the exchange amount, which is displayed on the monitor by default.

Another important point: when exchanging cash, the minimum exchange amount increases from $300 to $10,000. The increase is due to the typical size of exchange amounts when dealing with cash. This approach allows exchangers to charge fixed commissions in case of large amounts, without significantly affecting the final “ranking rate” displayed on the monitor.

Anyhow, BestChange users can get exact exchange rates for the amount they are interested in using the Calculator functions. We wish you smooth exchanges, dear friends!

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What should you do if your review on an exchanger does not show up on the monitor’s website?

In some cases, the review was not activated via email. Such reviews are not displayed on the monitor and are automatically removed from the database in 24 hours. If you could not find the email in the Inbox folder, check the Spam folder.

If such an issue arises, always get in touch with our support service – support@bestchange.com

We will be sure to help you out!

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Why can the exchange administrator close a financial claim?

According to the BestChange monitoring rules, an exchange customer has the right to raise a financial claim only if the exchange service has failed to fulfill the sending of funds within the stipulated timeframe, as defined in their own rules posted on their website.
 
When the customer receives the full amount from the exchange service, the financial claim can be closed, leaving the very review and the comments. The user also has the right to delete the financial claim after the issue is resolved.

If the user wishes to share his/her opinion about the work of exchangers without making financial claims, the "Comment" review type should be used for this purpose.

If there are several claims, the platform automatically hides information about a particular exchangers from the general list. This mechanism is intended for extreme cases.

However, sometimes users forget to remove their claims after receiving their funds, and therefore exchangers can remove them themselves if the claims have been resolved. Nevertheless, if the problem remains unresolved, users can always easily resume their claims. 

We wish you the best of luck!

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What is bitcoin faucet on the BestChange website? 

First of all, we want to brag that we have one of the most convenient faucets on the market! There are no ads, no viruses and no redirects to other sites. 

And now we'll tell you how to use the faucet and what it gives you.
 
● At the bottom of the left side of the page, under payment directions, select the item "BTC-faucet".
● Enter the Bitcoin address, you will find it in your cryptocurrency wallet.
● Solve the captcha, to confirm that you are human. 
● Click "Get Bonus." Your internal balance will be credited from 1 to 100 satoshis. You can try again in 60 minutes.
● Once you accumulate 1,000 satoshis, you can withdraw them to your wallet.

Note that the wallet can not be changed, otherwise you will have to start accumulating the minimum amount again.

To increase your earnings, you can distribute a referral link, then you will receive +10% from each payment of the referral.

Have you already tried our faucet?

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  • 1 month later...

Can you trust exchangers that have been working for less than six months? 

On the BestChange website, there are requirements that exchangers must meet before listing in the monitor — https://www.bestchange.com/wiki/add.html 

But it must be said that there can be an exclusion for some exchangers. For instance, for those for whom an acting reliable partner of BestChange vouches, In a case of emergency, this very partner will respond to the claims if something out of the ordinary happens. That is why it is essential that the partner already has a positive reputation in our rating. Also, we can accept exchangers that come from an owner of a large Internet project, for example, from a crypto exchange, p2p platform or a mining company.

That’s why if you see a “young” exchanger in our listing, rest assured that we have thoroughly checked by all criteria. All potential risks from their participation in the ranking are evened out by the fact of vouching for them by partners with an excellent reputation.

We care for our users and value the comfort and safety of exchanges.

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Today we would like to remind you about the "floating exchange rate"

When selecting an exchanger on BestChange, you can notice a mark that says: "This exchanger does not fix the rate at the moment of creating an order".

Let's look at what this means and how it might affect you.

Remember that reliable exchangers always provide detailed information about exchange rate change.

The mark appears due to two reasons: 

● High volatility. If an exchange rate of the cryptocurrency pair is subject to a high fluctuation, the exchanger can set limits to protect itself from risks. For example, set a limit on the lifetime of your order or maximum permissible rate deviation. 
● Long transaction execution time. Some exchangers set time limits for fixing the rate (for example, 10 minutes), and if your order is not paid within this time, the fixation is canceled. Sometimes, the rate is revised only when there are significant changes in the market exchange rate.

Happy exchanging!

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  • 3 weeks later...

What do the marks of exchangers in the list show? 

We have developed a special system of marks that indicate different features of exchangers. To quickly understand which service is best for you, we recommend you to pay attention to the marks. It will save you time, you will not have to go to the site to find out some critical points, for example, if an exchanger has card verification.

We have added a new label - "Exchange via cryptomat". 

It means that the exchange is done through a crypto-machine, and presence at a physical machine installed in the city is required.

You can learn more about exchanger marks on our website: https://www.bestchange.com/wiki/labels.html#atm.

What other characteristics do we label with the marks:

● Manual or semi-automatic exchange mode is used.
● Additional commissions are charged.
● Registration, card or document verification is required.
● Transfers are made from a third-party payment system.
● There are delays (hold) in payment.

We wish you successful exchanges! What do the marks of exchangers in the list show? 

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  • 2 weeks later...

BestChange exchange rate overview

Our monitor gathers information from over two hundred reliable exchangers which support quite a few payment directions.We always recommend that you study the “Popular” section of the website. It contains the most relevant directions at the moment. The dynamic of the exchange popularity shows how much a certain index has grown or fallen in a day.

Options of payment ways and their examples:
💸 Cryptocurrency: Bitcoin, Ethereum, Tether, and many more.
💸 Electronic payment systems: YMoney, QIWI, WebMoney, Payeer.
💸 Cryptocurrency exchange codes: EXMO, Binance, Kuna.
💸 Banks — Sber, Tinkoff, Privat 24, Visa/Mastercard cards of any banks;
💸 Cash transfers:: Western Union, Zolotaya Koron;
💸 Cash.

To check it out, visit our website

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What should you do if you need to exchange a small amount, but the minimal amount in exchangers is too high?

Our monitor does not regulate exchange conditions while just providing the information about the most favorable offers on the market.
If you cannot find exchange options suitable for you it eans that no exchanger from the monitor’s listing is ready to provide them at the moment.

What is a way out in this situation?

You can use the “Double exchange” function, it becomes available after selection of the desired currencies.
You can also tell about your problem to our support team: https://www.bestchange.com/contacts.html
Possible, another exchange option would suit you: via a transit currency, payment system or another direct6 currency pair.

Best of luck!

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  • 2 weeks later...

What should you do if you can’t find the currency you need on BestChange.com? 

If you can’t find any currency or crypto coin, it means there is a small demand for it at the present moment.

Rest assured that the website has the most popular currencies. We constantly look after our users and broaden this list, but it can stil lack something.

Good news! You can always send us your suggestion about adding some currency.

The administration of BestChange will check if it’s possible to add it and give you feedback. You can submit your suggestion here: https://www.bestchange.com/contacts.html

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What do you need to keep in mind when choosing an exchanger?

The first thing worth noting is that BestChange.com is not a guarantor of deals conducted between users and exchangers. We help users conduct an objective analysis and evaluation of the exchange market. 

In practice, exchangers listed on the website are not under the control of the BestChange project. They are only diligently checked for the safety of work and other requirements.

Users make decisions about using exchangers based on:

● actual exchange rates; 
● user reviews; 
● term of work of exchangers;
● duration of listing of exchangers in the monitor.

We would also like to remind you that if users need guarantor services, we recommend contacting one of the famous services for secure deals.

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Sometimes, users ask why a review can be deleted from the BestChange.com website 

Let’s talk about several reasons. The main one is duplicate reviews. They are only in the way of users and moderators. 

There is a number of other factors that influence deletion: 

● profanities and foul language; 
● information on drug and alcohol usage; 
● calls for war, separatism, and class hatred; 
● false information, user speculation, or any advertising; 
● reviews written with the aim of manipulation, including to receive financial or other benefits.

The BestChange.com support team is always ready to help users promptly solve any questions.
If you have a question, get in touch with us by filling in the contact form — https://www.bestchange.com/contacts.html

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  • 2 weeks later...

What should you do if you didn’t receive the funds for the order and can’t remember the exchanger you used?

If you lost information on the exchanger you used, there are several ways to identify the service you had visited via BestChange.

● The link to “Exchanger visit history” can be found on the BestChange main page over the table “Exchange rates.” If you follow it, you can see the history of exchanger visits from the current browser. 
● Check the browser’s history for the day of the exchange.
● Look for an email sent to the address you gave when creating the order; check the “Spam” folder.
 
Afterward, you can ask your question via the contact form — https://www.bestchange.com/contacts.html, specifying the order number and the exchanger address in the format указав site.com. 
The monitor’s administration will instantly contact the service to help solve your question.

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What should you do if you didn’t receive the funds for the order and can’t remember the exchanger you used?

If you lost information on the exchanger you used, there are several ways to identify the service you had visited via BestChange.

● The link to “Exchanger visit history” can be found on the BestChange main page over the table “Exchange rates.” If you follow it, you can see the history of exchanger visits from the current browser. 
● Check the browser’s history for the day of the exchange.
● Look for an email sent to the address you gave when creating the order; check the “Spam” folder.
 
Afterward, you can ask your question via the contact form — https://www.bestchange.com/contacts.html, specifying the order number and the exchanger address in the format указав site.com. 
The monitor’s administration will instantly contact the service to help solve your question.

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What should you do if you didn’t receive the funds for the order and can’t remember the exchanger you used?

If you lost information on the exchanger you used, there are several ways to identify the service you had visited via BestChange.

● The link to “Exchanger visit history” can be found on the BestChange main page over the table “Exchange rates.” If you follow it, you can see the history of exchanger visits from the current browser. 
● Check the browser’s history for the day of the exchange.
● Look for an email sent to the address you gave when creating the order; check the “Spam” folder.
 
Afterward, you can ask your question via the contact form, specifying the order number and the exchanger address in the format указав site.com. 
The monitor’s administration will instantly contact the service to help solve your question.

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What should you do if you sent means for the order but the exchange hasn't been fulfilled although the stated term has already passed?

Sometimes, some exchangers may have technical glitches and problems with timely client service.

In these cases, we recommend you adhere to the following rules: 

● Firstly, we recommend waiting a bit, as most exchanges get fulfilled within an hour unless the exchanger's terms state otherwise. The delay can be longer if an exchange is carried out during out-of-office hours, so always check the working hours of a specific exchanger, which is given on its website.
● Contact the support service of the exchanger you used.
● If these methods do not work, you can raise a claim on the monitor's website, specifying your exchange number. Exchanger administrators can react to the issue quicker, and when it is solved, they can comment directly on the BestChange website.

We wish you successful and profitable exchanges.

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Why are cash exchanges carried out without fixing the rate?

We look for the reasons and for what to do with it.

Fixing the rate when exchanging cash is not deemed possible due to exchange direction peculiarities.

For example, if it is hard to set the exchange details in advance because of the delayed meeting with a courier or representative in the office. In other words, if the deal is carried out in the future at a rate unknown at the moment,

When creating an order, the client gets all the necessary information with the exchange details to calculate the exact amount they will receive if required (for example, if the rate on exchanges changes).

We wish you profitable exchanges!

https://i.ibb.co/gRPqkRJ/2.png[/img]

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Missing exchange review, what should you do? 

Sometimes it happens that the review you left was not activated by e-mail. Such reviews are not displayed in the monitor, then are automatically removed from the database after a day. 

If you do not see the email in your inbox, then check your spam folder.

If you have any problems, always report to our support team — support@bestchange.com . We will definitely help you!

 

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